Category Archives: Billing System

How do I get the 30-day money back refund?

We’re sorry to see you go. If we can do anything to make it better, please let us know.

To get the 30 day money-back guarantee for your shared hosting, please cancel your account within the first 30 days of purchase. We cannot refund you until the cancellation request is complete.

Please note that our 30 day money back guarantee does not cover refunds on dedicated servers, administrative fees, install fees for custom software, or domain name purchases.

Only first-time accounts are eligible for a refund. For example, if you’ve had an account with us before, canceled and signed up again, you will not be eligible for a refund or if you have opened a second account with us.


I lost or forgot my login password to AdelinaHost billing. How do I get it?

When you originally signed up for your account, we sent you an email containing your billing area login information.  The login information for the billing area is different than your login for your hosting control panel, for security reasons.

The billing login is your email address and billing password.

If you have forgotten your client area / billing area login, please visit:

There is a link that says “Forgot your password” that you can use to retrieve your password.  It will be emailed to the email we have on file for you (typically the one you gave us at sign up).

Not working?

If you still cannot login:

  • Be sure you are using the primary email address (the email you gave us during sign-up).
  • Enter your email address in all lowercase.
  • Remember that the password is case sensitive. Make sure your caps lock is off.
  • Be careful when you copy & paste. It is easy to inadvertently copy extra blank space at the beginning or end of your password.

How to Login to your AdelinaHost Billing Account

When you originally signed up for your account, we sent you an email containing your billing area login information.  The login information for the billing area is different than your login for your hosting control panel, for security reasons.

The billing login is your email address and billing password.

How to Login

  1. Visit: https://www.adelinahost.com/whmcs/clientarea.php
  2. Log in with your email address and billing password.

Forgot your password?

If you have forgotten your client area / billing area login, please visit https://www.adelinahost.com/whmcs/clientarea.php

There is a link that says “Forgot your password” that you can use to retrieve your password.  It will be emailed to the email we have on file for you (typically the one you gave us at sign up).

Not working?

If you still cannot login:

  • Be sure you are using the primary email address (the email you gave us during sign-up).
  • Enter your email address in all lowercase.
  • Remember that the password is case sensitive. Make sure your caps lock is off.
  • Be careful when you copy & paste. It is easy to inadvertently copy extra blank space at the beginning or end of your password.

How do I cancel my account?

We’re sorry to see you go. If there is anything we can do to keep you as a customer, please let us know.

If you are having difficulty using your account or if something is not working as expected, please feel free to contact us. We will be happy to assist you and work to resolve any issues you may have.

Adelina Hosting:

To cancel your hosting account, please fill out Contact Form

(Note: Cancelling web hosting does not automatically cancel your domain name.)

Domain Name Renewals:

If you no longer want to renew your domain, please email support@adelinahost.com along with the name of the domain you no longer want to renew. To help expedite your request, please contact us via the email address associated with the domain name, or provide us the order number.

Account Addons & Other Services:

To cancel your account addon, please email support@adelinahost.com along with your account information and the service you want to cancel.

 Please also note that cancelling your hosting package does not automatically cancel your recurring domain registrations. To cancel domain renewals, please email support@adelinahost.com with your request.

When will my cancellation be effective?

Unless you tell us otherwise, your account will be cancelled on the next renewal date, and you will continue to have access to your account until that time. For example, if your next renewal date is in 2 weeks, and you tell us you want to cancel, then your account will stay open for those 2 weeks, then cancel on the renewal date. If you want the cancellation to be effective on any date other than the next renewal date, please let us know when we contact you to confirm your cancellation, so we can cancel the account according to your instructions.